Will EcoCart delay my shipping?
Nope! You can still except your order in a timely matter! When purchased, EcoCart will eliminate, capture, or otherwise mitigate all of the carbon emissions created from shipping.
How Does EcoCart Work?
EcoCart directs the carbon offset funds to certified carbon offset projects like planting trees or building wind farms. They have scoured the globe for carbon offset projects that are truly additive (meaning new), permanent, and without unintended consequences. All of their projects are independently certified to internationally recognized standards. All of their projects also include an […]
Can I exchange my dye for a different color?
We do not offer direct product exchanges. To exchange the unused product for a different color or product, please purchase the items you are looking for and return your unused items. You can find our return instructions here. Please note: your original shipping charges and return shipping charges will not be refunded. Need to generate […]
How do I file a claim for a lost, stolen, or damaged package?
You can file a claim with Route Shipping Protection by going here. Please note that claims must be filed within 7-30 days from the last shipping update. For more information about Route’s policies regarding lost, stolen, or damaged packages please check out their policies here.
What is Route Shipping Protection?
At GDY, we partner with Route Shipping Protection to offer shipping insurance. This covers packages that are lost, stolen, or damaged during transit. For a small fee, Route Shipping Protection ensures you will receive your items or be able to reorder them with one simple click. All orders are automatically enrolled in Route Shipping Protection, […]
I would like to be a distributor in xyz country.
GDY has partnered with Faire to sell our wholesale products online! For more information, please check out this page. If you have any additional questions, please email us at [email protected]
How do I track my order?
Orders process right away, but depending on your location, they may take 7-10 days to arrive. International shipments may take longer. Domestic Orders leave our fulfillment center within 1-3 days after being placed International Orders leave our fulfillment center within 4-5 days after being placed Once your order ships, you will receive an email including […]
How much is shipping?
Shipping to the United States is a standard flat rate of $12 and orders over $30 ship free. Shipping to Canada is a standard flat rate of $15. International shipping charges vary based on the weight of your order and your shipping destination. All international customers will be responsible for customs, duties, & VAT charges.
Do you ship to (insert international country that we ship to)?
We ship to most countries outside the US. If you have a question about where we do or do not ship, please send us an email at [email protected]! All international customers will be responsible for customs, duties, & VAT charges.
Can I edit or change my address information for my order?
If you need to edit or change any part of your address on your order, please immediately email [email protected] Be sure to include your order number and correct address. While we will make every effort to update your address, orders are shipped out quickly from our fulfillment center. We cannot guarantee that we can update […]
Can I add an item to my order or cancel my order once I’ve placed it?
Once an order is placed, we cannot add or remove any items. If you need to cancel your order, please email [email protected] with your order number or email used to place the order. While we will make every effort to accommodate your need, we cannot guarantee your request. Please make sure your order is complete […]
